How to build a Telegram bot that answers "where is my order?"
A Telegram bot that tells customers where their Shopify order is.
Telegram
IF
Shopify
5 min read
Apps › Commerce
On every plan, Free included.
Shopify automation with Bizomate
Each Shopify order sets off the same jobs: tell the warehouse, record it, let the customer know when it ships, reorder from Acme Supplies Inc. when stock runs low. Bizomate does them the moment Shopify reports the order, and changes products, stock, orders and customers in your store when another app says so. Every run leaves a record you can read, so you can see which order did what.
At a glance
| Label | Value |
|---|---|
| Plans | Every plan |
| Connect | Client ID and secret, or an Admin API access token |
| Starts runs | Instantly — Inventory low every 5 minutes (15 on Free) |
| Kind | Connected app · Commerce |
What can start a workflow
New order
When an order is placed in the store
When an order is placed in the store
Publishing sets up the webhook in your store; there is nothing to paste. Shopify signs every event with the app's secret, and Bizomate checks each one.
Order paid
When an order is paid
When an order is paid
Order fulfilled
When an order is fulfilled
When an order is fulfilled
Order cancelled
When an order is cancelled
When an order is cancelled
New customer
When a customer account is created
When a customer account is created
Product updated
When a product is changed
When a product is changed
Inventory low
When a variant's stock at a location falls to the threshold or below
When a variant's stock at a location falls to the threshold or below
Choose the location and the threshold, 5 unless you change it. A run starts when a variant's stock reaches it or less — once, until it goes back above. Checked every 5 minutes on paid plans, every 15 on Free.
What a workflow can do with it
Create or update a product
A product in the store, new or changed
A product in the store, new or changed
Find products
Products by title, vendor or status — one item each
Products by title, vendor or status — one item each
Update inventory
Sets or adjusts a variant's stock at a location
Sets or adjusts a variant's stock at a location
Set a variant's stock at a location, or add or take away: -3 takes away three.
Create an order
An order for variants, paid or pending
An order for variants, paid or pending
Find an order
Orders by number or customer email — one item each
Orders by number or customer email — one item each
By order number or customer email, one item each. Without read_all_orders, it searches the last 60 days.
Add a tag to an order
Adds tags, keeping the ones it has
Adds tags, keeping the ones it has
Fulfil an order
Marks what is left of an order fulfilled, with tracking
Marks what is left of an order fulfilled, with tracking
Marks what is left of the order fulfilled, with tracking.
Create or update a customer
A customer in the store, new or changed
A customer in the store, new or changed
Find a customer
A customer by email
A customer by email
Create a discount code
A code for a percentage or an amount off the order
A code for a percentage or an amount off the order
15 for 15%, or an amount off in the store's currency, with a limit on uses if you like.
Questions about Shopify
Do I set up webhooks in Shopify?
No. Publishing a workflow with an instant Shopify trigger sets it up in your store, and every publish sets it up again. The connection needs the app's secret, because Shopify signs each event with it.
How does Inventory low work?
It checks stock at the location you choose, every 5 minutes on paid plans and every 15 on Free. A variant at or below the threshold starts one run, and does not start another until its stock has gone back above.
Which permissions does the app need?
Read and write for products, orders, customers, inventory, merchant-managed fulfillment orders and price rules, and read for locations. Test counts them and names any that are missing; a step that needs one says so when it runs.
Can I use my own domain as the store address?
No — Shopify's API answers at the store's .myshopify.com address. Shopify admin shows it under Settings › Domains; type the part before .myshopify.com.