Apps › Communication

Telegram automation with Bizomate

A Telegram bot of your own can answer customers and keep your team informed without anyone watching it. Bizomate starts a workflow the moment someone messages the bot or presses one of its buttons, and sends messages, photos and files back. Every run leaves a record of what came in and what went out.

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At a glance

Label	Value
Plans	Every plan
Connect	A bot token
Starts runs	Instantly
Kind	Connected app · Communication

What can start a workflow

New message
When someone sends your bot a message, or posts in a channel it runs

Publishing tells Telegram to send the bot's messages to Bizomate; there is nothing to paste. Leave Only this chat empty to take every chat the bot is in, or give one chat id.

New button press
When someone presses a button your bot sent that is not a link

For a button whose value is not a link: a press sends that value, up to 64 bytes, to the workflow.

What a workflow can do with it

Send a message
Sends a message from your Telegram bot

Plain, Markdown or HTML. The Chat list shows chats the bot has seen in the last 24 hours; or use a chat id from the trigger. Buttons open a link, or send their value to New button press.

Send a photo
Sends a picture from your Telegram bot

Send a document
Sends a file from your Telegram bot

Edit a message
Changes a message your bot sent

Give the buttons again: Telegram removes any that are not given.

Delete a message
Removes a message from a chat

Pin a message
Pins a message in a chat

Get chat
A chat's title, type and member count

How you connect it

Make a bot with Telegram's @BotFather — send /newbot, give it a name and a username ending in bot — and paste the token it gives you in Bot token. Bizomate asks Telegram who the bot is before saving the token, and Test answers "Reached @{your bot's username}". Then let the bot into its chats: a person opens the bot and selects Start, a group adds it as a member, and a channel adds it as an administrator allowed to post.

The token is encrypted before it is saved, used only when a step runs or a test calls Telegram, and never shown again — not to you, your colleagues or Bizomate support. It belongs to one workspace, the Code step cannot read it, and revoking the connection wipes it at once.

In the help centre: Connect Telegram, Send a Telegram message, Send a photo or document with Telegram, Edit, delete or pin a Telegram message, Start a workflow from a Telegram message or button press and How instant triggers work.

Questions about Telegram

Can the bot message a customer first?

No. Telegram lets a bot write to a person only after they have opened it and selected Start. In a group the bot needs to be a member, and in a channel an administrator allowed to post.

Why is a group missing from the Chat list?

The list is made from chats the bot has seen in the last 24 hours. Send a message in the group, or mention the bot there, then select Refresh — or select Use a value and type the chat id.

Can a press on a button start a workflow?

Yes. Give the button a value that is not a link — approve:NW-20417, say — on Send a message. New button press starts a run with that value, and an IF step can act on it.

Can the same bot also work with another service?

Not for incoming messages. Publishing a Telegram trigger makes Bizomate the bot's only webhook in Telegram, so a service that receives the same bot's messages by webhook stops hearing them while the workflow is published. Sending steps are not affected.

Guides that use Telegram

Messaging customers

How to build a Telegram bot that answers "where is my order?"

A Telegram bot that tells customers where their Shopify order is.

5 min read