How to send a WhatsApp message when a WooCommerce order is completed
A WhatsApp message to each customer when their order is completed.
WooCommerce
IF
Twilio
5 min read
Apps › Communication
On every plan, Free included.
Twilio automation with Bizomate
Customers read a text message sooner than an email. Bizomate sends SMS and WhatsApp messages from your own Twilio numbers when an order ships or an appointment is close, rings a number with a spoken message, and starts a workflow the moment a customer texts back. Every run leaves a record of what was sent and whether it arrived.
At a glance
| Label | Value |
|---|---|
| Plans | Every plan |
| Connect | Account SID and Auth Token, or an API key |
| Starts runs | Instantly |
| Kind | Connected app · Communication |
What can start a workflow
New SMS received
When a text arrives at one of your Twilio numbers
When a text arrives at one of your Twilio numbers
Publishing points the number's incoming texts at Bizomate, in place of any address set for it in Twilio, and puts the old address back when the workflow stops listening.
Message status changed
When a message sent through a messaging service is delivered, fails or changes status
When a message sent through a messaging service is delivered, fails or changes status
For messages sent through a messaging service: publishing sets the service's status address in Twilio. Every change, or only Delivered or Failed.
What a workflow can do with it
Send an SMS
Sends a text message from a Twilio number
Sends a text message from a Twilio number
From one of the account's numbers or messaging services, to a number in international form with the + and country code. A Media address sends a picture as MMS.
Send a WhatsApp message (Twilio)
Sends a WhatsApp message from a Twilio sender
Sends a WhatsApp message from a Twilio sender
From a WhatsApp-enabled Twilio sender. Inside WhatsApp's 24-hour window a Message is enough; outside it, use a Content template approved by WhatsApp.
Make a call
Rings a number and reads out a message
Rings a number and reads out a message
Reads What to say aloud when they answer, or follows a TwiML address instead. A call goes from a number, not a messaging service.
Get a message
A message's status, price and any error
A message's status, price and any error
Look up a number
A phone number's carrier and line type
A phone number's carrier and line type
Questions about Twilio
Do I set up webhooks in Twilio?
No. Publishing sets the number's incoming-message address, or the messaging service's status address, in Twilio for you. Changing to another trigger, or deleting the workflow, takes it away again and puts back what was there before.
Does a Twilio trial account work?
Yes, with Twilio's trial limits: it sends and calls only numbers verified in the Twilio Console, every SMS starts with Twilio's trial notice, and it spends trial credit. Upgrading the account in Twilio removes the limits, and nothing changes in Bizomate.
Can it send WhatsApp messages?
Yes, from a WhatsApp sender set up in Twilio, or Twilio's WhatsApp sandbox while you build. Outside WhatsApp's 24-hour window after the customer last wrote, send a Content template approved by WhatsApp, with its numbered variables filled in.
How do I know a message arrived?
Get a message gives a message's status and any error. For messages sent through a messaging service, Message status changed starts a run when one is delivered or fails.